- Contact Us
We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.
For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.
If you have any questions, please contact us.
Live Chat: If you need information before you buy, you can start a Live Chat with our online sales representatives
(Live chat does not handle any order issue or related information)
Available on: Mon. - Sat.
Service time: Monday to Friday-9 am to 6 pm (GMT +08:00)